Nicole Rides (“we,” “our,” or “us”) is committed to delivering your products safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- We only accept cash-on-delivery payments; payment is collected at the time of delivery.
- Ensure that all shipping details are accurate to avoid delays.
2. Shipping Methods
- Nicole Rides ships worldwide using trusted courier services.
- Shipping costs and delivery times vary depending on your location.
- You will receive a notification once your order has been dispatched.
3. Delivery Time
- Domestic orders typically take 5–10 business days.
- International orders may take 10–20 business days depending on customs and courier services.
- Delays due to customs, weather, or courier issues are outside our control.
4. Shipping Charges
- Shipping charges are calculated at checkout and may vary by location.
- Free shipping promotions, if available, will be clearly stated on the website.
5. Tracking Your Order
- Once your order is dispatched, you will receive tracking information via email.
- Use the tracking information to monitor the status of your delivery.
6. Failed Delivery
- Ensure someone is available to receive the order at the provided address.
- If delivery fails, the courier may attempt redelivery, or you may need to contact the courier directly.
- Additional shipping fees may apply for redelivery.
7. Damaged or Lost Items
- Inspect your order upon delivery.
- If items are damaged or lost during transit, contact us immediately at [email protected] to arrange a replacement.
8. Contact Us
For questions regarding our Shipping Policy, please email us at [email protected].