Nicole Rides (“we,” “our,” or “us”) is committed to ensuring your satisfaction with our products. This policy outlines the conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
- Products must be unused, in their original packaging, and in the same condition as when received.
- Returns must be requested within 7 days of receiving your order.
- Customized or personalized products are not eligible for return unless defective.
2. Initiating a Return
- To request a return, please email us at [email protected] with your order details and reason for return.
- Our team will provide instructions for the return process.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed in the original payment method. Since we operate on cash-on-delivery, refunds will be issued via bank transfer or an agreed method.
- Refunds may take 5–10 business days to process after approval.
4. Exchanges
- If you receive a defective or incorrect product, we will replace it at no additional cost.
- Contact us immediately at [email protected] to arrange an exchange.
5. Non-Returnable Items
- Products damaged due to misuse, negligence, or accidents are not eligible for a refund or exchange.
6. Shipping for Returns
- Customers are responsible for the return shipping costs unless the product is defective or an incorrect item was delivered.
- We recommend using a trackable shipping service for returns.
7. Contact Us
If you have questions regarding our Returns & Refund Policy, please contact us at [email protected]